Privacy Policy
Cosmobet Casino is committed to protecting the privacy and personal information of all users who access our online gaming platform. This privacy policy outlines how we collect, use, store, and safeguard your data in accordance with applicable data protection regulations in the United Kingdom, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. By using our services, you acknowledge that you have read and understood the terms set forth in this Cosmobet Casino privacy policy.
Information We Collect
We collect various types of information to provide and improve our services whilst ensuring compliance with legal and regulatory requirements. Personal data is gathered through multiple channels during your interaction with our platform.
When you register an account, we collect identification information including your full name, date of birth, residential address, email address, and telephone number. This data is essential for account verification and compliance with anti-money laundering regulations. We also collect payment information such as credit card details, e-wallet account information, and bank account numbers to process deposits and withdrawals securely.
Technical data is automatically collected when you access our platform, including IP addresses, browser type and version, device information, operating system, time zone settings, and cookie data. This information helps us optimise your gaming experience and maintain platform security. Additionally, we collect transactional data related to your gaming activity, including game selections, wagers placed, winnings, and account balance history.
| Data Category | Information Collected | Purpose |
|---|---|---|
| Personal Identification | Name, address, date of birth, email | Account verification and compliance |
| Financial Information | Payment card details, banking information | Transaction processing |
| Technical Data | IP address, browser type, device ID | Platform optimisation and security |
| Gaming Activity | Betting history, game preferences, account transactions | Service provision and responsible gaming |
| Communication Records | Chat logs, email correspondence, support tickets | Customer service and dispute resolution |
How We Use Your Information
Your personal data is processed for specific, legitimate purposes that are essential to operating our online gaming services and fulfilling our legal obligations. We use your information to create and manage your account, verify your identity, and ensure you meet the legal age requirement for gambling in the United Kingdom.
Financial information is processed to handle deposits, process withdrawals, and maintain accurate financial records. We utilise this data to prevent fraudulent activities and comply with anti-money laundering regulations. Technical data helps us improve our platform performance, troubleshoot technical issues, and enhance user experience through personalised content and game recommendations.
We analyse gaming activity data to promote responsible gambling practices, identify potential problem gambling behaviour, and implement appropriate safeguards. This includes monitoring betting patterns and setting deposit limits where necessary. Communication records are maintained to provide customer support, resolve disputes, and improve our service quality.
Marketing communications may be sent to you based on your preferences, but you retain the right to opt out at any time. We process your data to comply with legal obligations, including tax reporting, regulatory audits, and law enforcement requests. Security monitoring of your account activity helps protect against unauthorised access and fraudulent transactions.
Data Sharing and Third Parties
Cosmobet Casino may share your personal information with carefully selected third parties who assist us in operating our platform and providing services. These parties are bound by strict confidentiality agreements and are only permitted to process your data for specified purposes.
We share information with payment processors and financial institutions to facilitate deposits, withdrawals, and currency conversions. These service providers maintain their own security standards and comply with Payment Card Industry Data Security Standards (PCI DSS). Identity verification services receive relevant personal data to confirm your identity and prevent fraud as required by UK gambling regulations.
Technical service providers, including hosting companies, software developers, and IT support services, may access your data to maintain platform functionality and security. Marketing partners may receive anonymised or aggregated data for analytical purposes, but personally identifiable information is not shared without your explicit consent.
Regulatory authorities, including the UK Gambling Commission, may request access to your information as part of their oversight responsibilities. We cooperate fully with legal requirements and may disclose data in response to court orders, legal proceedings, or law enforcement requests. In the event of a business transfer, merger, or acquisition, your data may be transferred to the new entity, and you will be notified of any such change in ownership.
| Third Party Category | Data Shared | Purpose |
|---|---|---|
| Payment Processors | Financial information, transaction details | Processing deposits and withdrawals |
| Verification Services | Name, address, date of birth, identification documents | Identity and age verification |
| Technical Providers | Usage data, technical information | Platform maintenance and security |
| Regulatory Bodies | Account data, transaction records | Compliance and licensing requirements |
| Legal Authorities | Relevant personal data as requested | Legal compliance and investigations |
Data Security and Retention
We implement comprehensive security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. Our platform utilises industry-standard SSL encryption to secure data transmission between your device and our servers. All sensitive financial information is encrypted and stored in compliance with PCI DSS requirements.
Access to personal data is restricted to authorised personnel who require it to perform their duties. Our staff members undergo regular training on data protection principles and are bound by confidentiality obligations. We maintain secure backup systems to prevent data loss whilst ensuring these backups are equally protected.
Regular security audits and vulnerability assessments are conducted to identify and address potential risks. We employ firewalls, intrusion detection systems, and malware protection to safeguard our infrastructure. Multi-factor authentication options are available to enhance account security, and we encourage all users to enable these features.
Data retention periods are determined by legal, regulatory, and operational requirements. Account information and transaction records are typically retained for a minimum of six years following account closure to comply with UK tax and anti-money laundering regulations. Marketing consent records are maintained until you withdraw consent or close your account. Technical data and logs are generally retained for shorter periods unless required for ongoing security investigations.
| Data Type | Retention Period | Justification |
|---|---|---|
| Account Information | 6 years after account closure | Legal and regulatory compliance |
| Transaction Records | 6 years after transaction date | Financial reporting and tax obligations |
| Identity Documents | Duration of relationship plus 6 years | Anti-money laundering requirements |
| Communication Records | 3 years | Customer service and dispute resolution |
| Technical Logs | 12 months | Security monitoring and platform optimisation |
| Marketing Consent | Until withdrawal or account closure | Data protection compliance |
Your Privacy Rights
Under UK data protection legislation, you possess several rights regarding your personal information. You have the right to access the personal data we hold about you by submitting a subject access request. We will provide you with a copy of your data in a commonly used electronic format within one month of receiving your request.
You may request correction of any inaccurate or incomplete personal information. We will update your records promptly upon verification of the corrected information. The right to erasure allows you to request deletion of your personal data in certain circumstances, though this right is limited by our legal obligations to retain information for regulatory and compliance purposes.
You can object to processing of your personal data for marketing purposes at any time, and we will cease such processing immediately. The right to restrict processing enables you to limit how we use your data in specific situations, such as when you contest the accuracy of the information. Data portability rights allow you to receive your personal data in a structured format and transmit it to another service provider where technically feasible.
To exercise any of these rights, contact our Data Protection Officer through the contact methods provided on our website. We may require proof of identity before processing requests to ensure data security. If you are dissatisfied with how we handle your personal information, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection matters.
We review and update this casino privacy policy periodically to reflect changes in our practices or legal requirements. The effective date of the current policy is displayed at the top of this page. Material changes will be communicated through email or prominent notices on our platform. Continued use of Cosmobet Casino services following policy updates constitutes acceptance of the revised terms.